About Sweat Squad
Sweat Squad is your premier online fitness products retailer focused on providing practical apparel, effective training accessories, and robust home-workout equipment for fitness enthusiasts across the United States. We understand the needs of our customers, and our curated selection is tailored to help you achieve your fitness goals.
How Our Store Works
Sweat Squad operates from Jamaica, seamlessly connecting to the United States market. We leverage independent third-party dropshipping suppliers to process and dispatch orders. This means that while we do not manufacture the products in our catalog, we ensure that your orders are filled by reliable partners dedicated to fulfilling U.S. customer needs. Products may be shipped separately, as items in the same order can be sourced from different suppliers.
We're responsible for managing the storefront, handling customer support, overseeing order communication, and managing the return and refund process. Our fulfillment partners focus on preparing and shipping the physical products, making sure that you receive the highest quality service.
Where We Ship
Currently, we accept orders only for eligible delivery addresses within the United States. During checkout, you will find standard shipping options clearly indicated; we even offer free standard shipping on orders with an eligible merchandise subtotal of USD $75 or more. Keep in mind that delivery estimates may vary by product and supplier, so we recommend reviewing individual product pages, the checkout details, and our Shipping Policy prior to placing an order.
Product Information
At Sweat Squad, we strive to present accurate product information including descriptions, images, sizes, materials, and availability based on what our third-party suppliers provide. Due to the nature of our supplier partnerships, product availability and delivery estimates can fluctuate, and we appreciate your understanding in this regard.
Customer Support
If you have any questions regarding a product or an order, feel free to reach out to our dedicated customer support team via email at support@sweatsquad.store. Our support team is available Monday through Friday, and we aim to respond to inquiries within 1-2 business days to ensure you have the best experience with our online fitness products retailer.
Returns require prior authorization. To initiate a return, please review our Return and Refund Policy carefully. We advise against sending returns to the address printed on the parcel unless explicitly instructed by our support team.
Thank you for choosing Sweat Squad — your trusted online fitness products retailer dedicated to helping you stay active and healthy!