Refund policy

Returns
We offer a 30-day return window. You have 30 days after receiving your item to request a return.

To be eligible, the item must be in the same condition in which you received it: unworn or unused, with tags where applicable, and in its original packaging. You must also provide the receipt or other proof of purchase.

Requesting a return
Before sending anything back, email support@sweatsquad.store with your order number, the item you wish to return, the reason for the request, and photographs when the item is damaged, defective, or incorrect.

If your return is approved, we will provide return instructions and the authorized return address. Because products may ship from different fulfillment locations, do not return an item to the address on the parcel or to a supplier or manufacturer unless we specifically instruct you to do so. Items sent without prior authorization may not be accepted.

Return shipping
For change-of-mind returns, the customer is responsible for the return-shipping cost, and original shipping charges are not refundable. If we confirm that an item arrived damaged, defective, or incorrect, we will offer an appropriate resolution and cover the authorized return cost when a return is required.

Damaged, defective, or incorrect items
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include clear photographs of the item, packaging, and shipping label so we can evaluate the issue and make it right.

Exceptions and non-returnable items
We cannot accept worn, used, washed, altered, or damaged-after-delivery items; items missing tags or original packaging; personalized or custom products; gift cards; or products marked final sale. For hygiene reasons, opened personal-use items may be non-returnable. Contact us before purchasing if you have questions about a specific product.

Exchanges
We do not process direct exchanges. The fastest option is to request a return and, after it is approved, place a separate order for the replacement item.

Order cancellations
Contact us as soon as possible if you need to cancel or change an order. We will try to help, but we cannot guarantee changes or cancellations after an order has entered processing or fulfillment.

Refunds
We will notify you after we receive and inspect an authorized return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, email support@sweatsquad.store.

This policy does not limit any rights you may have under applicable consumer-protection law.